Refund and Returns Policy

At Bird’s Nest Boutique, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help. Please review our Refund & Returns Policy below.

1. Return Eligibility

Returns may be requested within 30 days of the delivery date, provided that all of the following conditions are met:

  • The item is unused, unworn, and unwashed.
  • The item is returned in its original condition.
  • All original tags, labels, and packaging are included (when applicable).
  • The item shows no signs of damage, alteration, or excessive wear.

Items that do not meet these requirements may not be eligible for a refund or exchange.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Final Sale items
  • Clearance or discounted merchandise (unless received damaged or incorrect)
  • Gift cards
  • Personalized or custom-made items
  • Items that have been used, washed, altered, or damaged after delivery
  • Products showing signs of misuse, improper care, or normal wear and tear

3. How to Request a Return

To request a return, please contact our customer support team within the applicable return period.

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return request

Returns sent without prior authorization may experience delays or may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
  • We recommend using a trackable shipping service, as we are not responsible for packages lost or damaged during return transit.

5. Refund Processing

After your returned item has been received and inspected:

  • Approved refunds will be issued to the original payment method.
  • Refunds are typically processed within 5–7 business days after the inspection is completed.
  • Original shipping charges are non-refundable unless the return is the result of our error.
  • Depending on your financial institution or payment provider, additional processing time may be required before the refund appears in your account.

6. Exchanges

Eligible items may be exchanged, subject to product availability.

Exchange requests must meet the same eligibility requirements outlined in this policy.

If a replacement item is unavailable, we may offer a refund or another appropriate solution.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve your request quickly, please provide:

  • Your order number
  • A description of the issue
  • Photos of the item and packaging (if applicable)

After reviewing your request, we will determine the most appropriate resolution, which may include a replacement, exchange, refund, or store credit.

8. Late or Missing Refunds

If you have not received an approved refund after the expected processing period:

  • Check your bank account again.
  • Contact your credit card company or payment provider.
  • Contact your bank or financial institution, as processing times may vary.

If you still need assistance, please contact our customer support team.

9. Policy Updates

We may update this Refund & Returns Policy from time to time to reflect changes in our business operations, legal requirements, or customer service practices.

The latest version will always be published on this page.

Contact Information

Bird’s Nest Boutique

2525 Prairie Ave
Beloit, WI 53511
United States

Phone: +1 (330) 323-5010

Email: support@shopbirdsnestboutique.com

Business Hours: Monday – Sunday | 10:00 AM – 08:00 PM