Refund & Returns Policy

This Refund & Returns Policy explains the conditions under which returns, refunds, and exchanges may be requested for purchases made through Bessie’s Creative Sewing. Customers are encouraged to review this policy carefully before placing an order.

1. Return Eligibility

Return requests may be submitted within 30 days of the delivery date if all of the following conditions are met:

• The item is unused, unworn, and unwashed
• The item is returned in its original condition
• Original tags, labels, and packaging are included when applicable
• The item shows no signs of damage, alteration, or excessive wear

Items that do not meet these requirements may not qualify for a return or refund.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

• Items marked as Final Sale
• Clearance or discounted merchandise unless defective or incorrect
• Gift cards
• Custom-made or personalized items
• Altered items or completed sewing services
• Items damaged due to misuse, improper care, or normal wear and tear

3. Return Request Process

To request a return, customers must contact us within the applicable return period.

Please provide:

• Order number
• Item(s) being returned
• Reason for the return request

Returns submitted without prior authorization may be refused or delayed.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect
• We recommend using a trackable shipping service
• Bessie’s Creative Sewing is not responsible for returned packages lost or damaged during transit

5. Refund Processing

Once a returned item has been received and inspected:

• Approved refunds will be issued to the original payment method
• Refunds are generally processed within 5–7 business days after inspection
• Original shipping charges are non-refundable unless the return results from our error
• Refund processing times may vary depending on the customer’s payment provider or financial institution

6. Exchanges

Exchanges may be requested for eligible items, subject to product availability.

All exchange requests must meet the same eligibility requirements outlined in this policy.

If a requested replacement item is unavailable, a refund or alternative solution may be offered when appropriate.

7. Defective, Damaged, or Incorrect Items

If an item arrives defective, damaged, or incorrect, customers should contact us within 7 days of delivery.

Please include:

• Order number
• Description of the issue
• Photos when applicable

We will review the claim and determine an appropriate resolution, which may include a replacement, exchange, store credit, or refund.

8. Late or Missing Refunds

If you have not received an approved refund after the stated processing period:

• Check your bank account again
• Contact your credit card company or payment provider
• Contact your financial institution, as processing times may vary

If additional assistance is needed, please contact us directly.

9. Policy Updates

This Refund & Returns Policy may be updated periodically to reflect operational, legal, or regulatory changes.

The most current version will always be available on this page.

Contact Information

Bessie’s Creative Sewing
2525 Prairie Ave
Beloit, WI 53511
United States

Email: support@shopbirdsnestboutique.com
Phone: +1 608-364-1031